FAQs – FREQUENTLY ASKED QUESTIONS
What is your shipping and delivery policy?
We would recommend you to pick up the painting directly from our location or appoint the delivery company to ship and to deliver artwork from our location to your address directly. All shipping and delivery costs would be borne by the customer.
How much does shipping cost charge?
We would be able to suggest the delivery company to you or you can appoint familiar delivery company. Customer can discuss directly with the delivery company for arrangement and quotation. Shipping and delivery costs will vary based on size, the destination country and location and the packing materials needed to safely transport your purchases.
Can I cancel an order? What is your return policy?
Any order can be cancelled before it is shipped by the artist. You will be refunded within 7-14 days in the same form of payment you used to place your order. Additional handling free of USD 50 will be charged. However, customized painting or special orders painting cannot be cancelled or returned. Please contact us if you have any questions.
What is your payment policy?
Payment can be settled by PayPal, Visa and Mastercard as well as directly transferred to our bank account. For any money transfer, please send back the bank slip or transfer proof to our email for further verification.
Can I commission an artisan to do custom or a special piece?
Customized painting is only offered to our members only. Please go to Login and input required information. If you are interested, please contact us for detail. All customized painting shall be discussed and agreed with you and artists for detail arrangement in advance, such as the timeline, price, media, picture, scene and purpose of painting. Customer is required to place half of selling price as a deposit. After completion, the final balance shall be settled within a week, then customer can arrange the delivery according to agreed timeline and arrangement with the delivery company.